“I have come to the frightening conclusion that I am the
decisive element. It is my personal approach that creates the climate. It is my
daily mood that makes the weather. I possess tremendous power to make life
miserable or joyous.
I can be a tool of torture or an instrument of inspiration, I
can humiliate or humor, hurt or heal. In all situations, it is my response that
decides whether a crisis is escalated or de-escalated, and a person is
humanized or de-humanized.
If we treat people as they are, we make them worse. If we
treat people as they ought to be, we help them become what they are capable of
becoming.” Johann Wolfgang von Goethe
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